Fix the right problems, before customers churn.
Gauz24 helps CX and Support teams identify repeat issues, surface high-risk complaints, and escalate emerging problems early, using real customer feedback, not manual tagging.
Support is reactive. Risk builds quietly.
By the time issues are escalated, customer trust is already damaged.
The Cycle of Firefighting
- The same issues appear repeatedly without fix.
- Escalation criteria are unclear or ignored.
- Manual tagging misses emerging patterns.
- Visibility into churn risk is delayed.
The Gauz24 Way
Pattern #429 (Login Failure) spiked 400% in 2h.
Identify repeat issues automatically
Gauz24 clusters feedback to surface recurring complaints, fast-growing issues, and themes impacting multiple customers. Reduces manual tagging.
Prioritize issues by severity and risk
Not all tickets are equal. Highlight emotionally intense complaints, issues linked to churn risk, and problems affecting high-value customers.
Escalate emerging risks early
Catch problems before they spread. Detect sudden spikes in complaints, sentiment drops, and new issues gaining momentum.
Close the loop with confidence
Understand whether fixes worked by tracking post-resolution sentiment changes and distinct declines in repeat complaints.
From reactive to proactive.
Daily Monitoring
Review top issues.
Escalation Reviews
Validate root causes.
Post-Fix Analysis
Measure pain reduction.
How it fits into Gauz24.
This ensures customer issues lead to real fixes, not just ticket closures.
Escalate with confidence.
Evidence-Backed
Escalations are supported by aggregated proof, not anecdotes.
No Tagging Chaos
Automated clustering replaces manual ticket tagging.
Clear Signals
Unambiguous data for prioritization and risk.
Reduce repeat issues. Escalate risk earlier.
Turn support feedback into proactive customer experience improvements.
Ready to understand your customers?
Join forward-thinking product teams turning feedback into their biggest advantage.