Privacy Policy

Information We Collect

We collect information in the following categories:

1. Information You Provide Directly

This includes information you submit when you:

• contact sales
• book a demo
• fill out forms (e.g., Typeform)
• communicate with our team

Typical data includes:

• name
• work email address
• company name
• message content

We do not require phone numbers or unnecessary personal details at MVP stage.

2. Customer Feedback Data (Platform Usage)

When customers use the Gauz24 platform, we process customer feedback data provided by them, which may include:

• support tickets
• survey responses
• reviews
• messages and text-based feedback

This data is processed only on behalf of the customer and according to their instructions.

3. Automatically Collected Information

When you visit our website, we may collect:

• IP address
• browser type
• device information
• pages visited

This data is used for security, analytics, and improving our website experience.

How We Use Information

We use information to:

• respond to inquiries and demo requests
• provide and improve our services
• operate, maintain, and secure the platform
• comply with legal obligations

We do not sell personal data or use it for unrelated purposes.

Customer Data Ownership

Customer feedback data processed within the Gauz24 platform:

• remains the property of the customer
• is processed only to deliver agreed services
• is not used to train public or third-party AI models

Gauz24 acts as a data processor, not a data owner.

Data Security

We take reasonable and appropriate measures to protect data, including:

• encryption in transit and at rest
• access controls and internal security practices
• monitoring for unauthorized access

More details are available on our Security page.

Data Sharing

We may share limited data with:

• trusted service providers (e.g., hosting, analytics, communication tools)
• only as necessary to operate our services

All such providers are required to maintain appropriate security and confidentiality standards.

We do not share data with advertisers or unrelated third parties.

Data Retention

We retain personal data only for as long as necessary to:

• fulfill the purposes described in this policy
• meet legal or contractual obligations

Customers control retention of their platform data.

Your Rights

Depending on your location, you may have rights to:

• access your personal data
• request correction or deletion
• object to or restrict certain processing

To exercise your rights, contact us using the details below.

Cookies & Tracking

Our website may use cookies or similar technologies to:

• ensure proper functionality
• understand usage patterns
• improve performance

You can control cookies through your browser settings.

International Data Transfers

If data is transferred across borders, we take steps to ensure appropriate safeguards are in place consistent with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the “Last updated” date at the top of this page.