See risk early.
Act before customers leave.
Gauz24’s Predictive Customer Insights analyze feedback patterns, sentiment shifts, and competitive signals to surface early churn risk and revenue-impacting issues, before they appear in lagging metrics.
Churn rarely happens without warning.
Most teams notice churn after revenue is already lost. Before customers cancel, they usually:
- Repeat the same complaints
- Express growing frustration
- Mention competitors
- Reduce engagement
Predictive Customer Insights help teams spot these patterns early, using feedback, not hindsight metrics.
Identify early churn indicators from feedback
Gauz24 continuously monitors rising negative sentiment by theme, repeated complaints, and emotionally intense feedback to flag churn risk early.
- Rising negative sentiment by theme
- Repeated complaints across channels
- Competitive switching language
Detect emerging customer issues
Not all problems start big. Gauz24 identifies sudden spikes in new complaints, fast-growing themes, and unexpected sentiment shifts before they become widespread.
Track competitive pull signals
Understand when customers are considering alternatives. Detect competitor mentions and switching intent to see where your product is losing ground.
Quantify revenue at risk
Not all issues are equal. Gauz24 helps teams rank issues by potential revenue impact, focusing product and CX teams on problems that matter most.
How Teams Use Predictive Insights
Leadership
Monitor customer health and revenue risk weekly.
Product Teams
Prioritize fixes that reduce churn risk.
CX & Support
Escalate high-risk issues before churn occurs.
Explainable, evidence-backed signals.
Every risk signal links to real feedback. No opaque scores without explanation. Teams can always trace why a risk was flagged.
"...this is the third time I've been overcharged. If this isn't fixed today, we are cancelling our subscription."
How It Fits Into Gauz24
Predictive insights power our entire Voice of Customer platform.
Enterprise-ready by design
Act before churn becomes visible.
Turn early customer signals into timely action.
Ready to understand your customers?
Join forward-thinking product teams turning feedback into their biggest advantage.