See the exact customer words behind every insight.
Feedback Explorer lets teams browse raw customer feedback, apply powerful filters, and validate insights using verbatim evidence, without losing context.
Insights are only trusted when teams can verify them.
Most tools summarize feedback too early. When teams ask “why,” they’re forced to dig through tickets or spreadsheets.
Feedback Explorer keeps raw feedback and intelligence tightly linked, so every insight can be verified.
What You Can Do with Feedback Explorer
Browse Raw Customer Feedback
- View clean, normalized feedback text
- Preserve original customer language
- Retain source, channel, and timestamp
The pricing page is confusing. I couldn't figure out if the enterprise plan includes SSO or not.
Great tool for analyzing charts, but the export features are lacking.
Filter Feedback with Precision
- Theme or reason
- Sentiment (positive / neutral / negative)
- Channel or source
- Time range
- Extracted entities
Understand Feedback with Entity Context
Each feedback item includes extracted context:
- Product or feature mentioned
- Competitor references
- Location or customer segment
"I love using Gauz24 but I wish it integrated better with Salesforce like abc does."
Validate Insights with Verbatim Evidence
- Every insight links to exact customer phrases
- Evidence spans highlighted directly in text
- No paraphrasing or hallucinated summaries
Verbatim Evidence
"...the dashboard is fast, but we struggle to share reports with non-admin users. That feature is critical for our Q3 planning."
How Teams Use Feedback Explorer
Product Teams
Validate feature demand and understand context
CX & Support Teams
Identify root causes behind repeat complaints
Leadership & Strategy
Verify early warning signals and risk drivers
How Feedback Explorer Fits into Gauz24
Feedback Explorer is the investigative layer of the Gauz24 Voice of Customer Platform. Use it when teams need to go deeper and verify signals.
Built for enterprise data trust
Explore customer feedback with confidence.
Move from assumptions to evidence-backed decisions.
Ready to understand your customers?
Join forward-thinking product teams turning feedback into their biggest advantage.