Our mission is to turn customer feedback into decisions.
Who We Are
Gauz24 AI builds customer intelligence systems for teams that need clarity, not noise.
We help organizations convert unstructured customer feedback into early risk signals, clear priorities, and decision-ready insights so leaders can act before problems show up in churn, revenue, or experience metrics.
Gauz24 is built for companies that take customer experience seriously and want to move faster with confidence.
Customer feedback is everywhere but decisions are still made late.
Across emails, chats, support tickets, surveys, app reviews, and community channels, customer signals are:
- 1Scattered across tools
- 2Messy and often multilingual
- 3Disconnected from product and revenue decisions
"When metrics drop or churn increases, teams spend weeks chasing 'the why', relying on anecdotes instead of evidence."
Gauz24 exists to close this gap by turning feedback into a structured, explainable system for decision-making.
How we approach customer intelligence
Explainable
Every insight must link back to real customer feedback and verbatim evidence.
Action-oriented
Insights are designed to change decisions, not sit in dashboards.
Aligned
Daily for leadership. Strategic for product planning. Investigative when clarity is needed.
Built for trust
No black boxes. No hallucinated summaries. Security and data integrity by design.
What we're building
Executive VoC Command Center
Daily visibility into customer health, churn risk, and revenue impact.
Product & Roadmap Intelligence
Strategic planning using sentiment trends, feature demand, and competitive gaps.
Feedback Explorer
Deep investigation into individual feedback to uncover root causes and validate insights.
Together, these help teams move from listening to deciding.
A note on how Gauz24 started
While building and scaling products, we repeatedly saw teams struggle to explain why customer metrics changed. Feedback lived across tools, teams, and languages, disconnected from the decisions that mattered most.
Gauz24 was built to solve this exact problem: ensuring no meaningful customer signal gets lost between feedback and action.
Our Mission
To help teams act on customer truth—early, clearly, and confidently.
Who we work with
Get in touch
If you’re building products, managing customer experience, or leading strategy, and want a clearer view of what customers are telling you, we’d love to talk.
Ready to understand your customers?
Join forward-thinking product teams turning feedback into their biggest advantage.