Go beyond positive and negative. Understand customer emotion with context.
Gauz24’s AI Sentiment Analysis detects sentiment, emotional intensity, and shifts over time, all tied back to real customer feedback and business impact.
Polarity without context leads to wrong decisions.
Most sentiment tools stop at positive, neutral, or negative. That’s not enough for product, CX, or leadership teams.
Polarity Only
❌Why? How intense? No idea.
Sentiment + Intensity + Context
✅Driven by: API Latency & Login Failures
Driven by: New Dashboard UI
Detect sentiment with emotional depth
- Classifies sentiment (positive, neutral, negative)
- Measures emotional intensity (frustration, anger, satisfaction)
- Normalized for B2B SaaS context
Sentiment is never analyzed in isolation
Each sentiment signal is tied to a specific reason, feedback text, or extracted entity to prevent misleading averages.
- Tied to specific reason or theme
- Linked to exact feedback text
- Connected to product entities
Track sentiment trends over time
Understand whether issues are improving, worsening, or staying flat. Trend analysis helps teams spot early warning signs and the impact of recent releases.
How Teams Use AI Sentiment Analysis
Product Teams
Track sentiment by feature and theme to guide roadmap decisions.
CX & Support Teams
Identify emotionally intense issues that need escalation.
Leadership
Monitor overall customer mood and risk signals over time.
Explainable. Verifiable. Actionable.
Every sentiment score links to verbatim customer evidence. No black-box summaries. Teams can always verify why a sentiment was assigned.
"I’ve been waiting for this feature for months. It’s extremely frustrating that it's still buggy."
How It Fits Into Gauz24
It works as part of a unified Voice of Customer platform — not a standalone sentiment tool.
Enterprise-ready by design
See how sentiment actually drives better decisions.
Move beyond polarity. Understand emotion, intensity, and impact.
Ready to understand your customers?
Join forward-thinking product teams turning feedback into their biggest advantage.